Thank you for shopping at Wax Paper Global. We take great pride in providing high-quality products and ensuring your satisfaction. However, we understand that there may be occasions when you need to return or exchange a product. This Return/Refund Policy explains the process and conditions for returning or seeking a refund for a purchase made on our website https://waxpaperglobal.com. Please read this policy carefully before ordering.
1.1. Custom-made or personalized products, may not be eligible for returns or refunds unless they are faulty or damaged upon receipt.
2.1. To initiate a return or refund, please contact our customer service team within 7 days of receiving your order. You can reach us by email at sales@waxpaperglobal.com, providing your order number, the products you wish to return or refund, and a brief explanation of the reason.
2.2. Our customer service team will guide you through the return/refund process and provide you with instructions on how to proceed.
2.3. If the return/refund is approved, you will be provided with a return merchandise authorization (RMA) number and further instructions on where to send the products.
2.4. Please ensure that the products are securely packaged to prevent any damage during transit. We recommend using a trackable shipping service and obtaining proof of postage for your records.
2.5. Once we receive the returned products, we will inspect them to ensure they meet the eligibility criteria mentioned in Section 1. If approved, we will proceed with the refund or exchange as per your request.
3.1. If you are eligible for a refund, you may choose one of the following options: a) Refund to the original payment method: We will issue a refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your payment provider. b) Store credit: Instead of a refund, you can opt to receive store credit, which can be used towards future purchases on our website.
4.1. Shipping charges: Unless the return/refund is due to an error on our part or a defective product, shipping charges are non-refundable.
4.2. Custom-made or personalized items: As mentioned in Section 1.1, custom-made or personalized items may not be eligible for returns or refunds unless they are faulty or damaged upon receipt.
5.1. If you receive a damaged or faulty product, please contact our customer service team immediately. We may request you to provide photographs or other evidence to support your claim.
5.2. In such cases, we will either provide a replacement for the damaged/faulty product or issue a refund, including any applicable shipping charges.
6.1. We are providing custom products tailored for brands so personalized products are not exchangeable.
7.1. Wax Paper Global reserves the right to update or modify this Return/Refund Policy at any time without prior notice.
7.2. Any changes to this policy will be effective immediately upon posting the updated version on our website.
If you have any questions or need further assistance regarding our return/refund policy, please contact our customer service team at sales@waxpaperglobal.com
Please note that this Return/Refund Policy is an integral part of our Terms and Conditions, which govern your use of our website and services.
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