Wax Paper Global keeps its policies straightforward and has specific terms and conditions for refund and return policies. We appreciate policy conformity for smooth functioning of the procedure.
We only accept returns that are unopened, undamaged, and unused. We may require images and in case of any damage to the food papers, that order won’t qualify for return. The packaging needs to be intact. Time limitation should also be considered, the returns will be accepted within 7-14 days after delivery.
Non-customized orders are eligible for return but any customized order whether by color, printing, or designs are strictly non-returnable and won’t be refunded. Personalized orders cannot be re-selled and thus have no value creating an overload for the company. If the product’s packaging has been opened or handled in a way that has caused damage to the paper sheets or rolls, those batches cannot be returned as well. Similarly, any damaged item due to improper storage is also not eligible for return.
Contact our support team via email or through the contact form presented on the website. Mention your order number and briefly describe the reason for return. For us to completely analyze the fault, attach necessary pictures or videos of the damaged or defective product. Our team will contact back and guide through the further process.
Once your request is reviewed our team will issue a Return Authorization, along with return address and instructions. Receiving a return authorization is important as no order will be processed or accepted without the authorization.
Ensure that the item is not opened, damaged, or unused and is present in its original packaging. Pack the order properly and every batch securely to protect it from further damage during transportation. Include all the contents that came with the original order. Send the package to the address provided, we highly recommend using a trackable courier service to ensure safe delivery.
Once received, the product goes through a quality inspection system to confirm eligibility. The inspection usually takes 1-3 business days and after that the refund process can be started.
After approval the refunds are processed within 3-7 business days and issued to the original payment method. In case of a request for exchange or replacement of the product, the new batch will be shipped once the return is approved and processed. During inspection, if the return doesn’t match the criteria we will notify and discuss further options.
In most cases return shipping costs are the customer's responsibility for reasons including change of mind, wrong size, or incorrect delivery details provided by the customers. However, we understand and acknowledge any flaw from our side and hence return shipping is covered by the company in case:
If you receive a damaged or defective product upon arrival we apologize for the inconvenience. Nonetheless, we appreciate that the customers report defects within a limited timeframe i.e. 48-72 hours after receiving the parcel. You are fully eligible for a complete refund or free replacement depending on your preference. Provide correct supporting details for a smooth return. Once verified we will arrange free return shipping through courier pickup or prepaid label.
Orders can be cancelled before they are being dispatched or processed. Contact our team as soon as possible for cancellation. For custom printed orders, once the process starts, no cancellation would be entertained. In that case terms and conditions can be discussed with the team. Refunds of approved cancellations will be processed promptly and issued to the original method of payment.
