At Wax Paper Global, we strive to provide top-quality products and services to our customers. However, if you are not completely satisfied with your purchase, we offer a straightforward refund and exchange policy to ensure a hassle-free experience.
All returns are processed by mail. To initiate a return, please contact our support team at sales@waxpaperglobal.com and request a return label. Our team will guide you through the process.
A return label is provided with your order at no extra cost. Simply attach the label to your package and send it back to us. Please make sure the items are securely packaged to avoid any damage during shipping.
We do not charge any restocking or return fees. Returns are completely free for orders that are defective, damaged, or different from what was ordered. This ensures a smooth and fair return experience for our customers.
Once your returned product is received and inspected, your refund will be processed within 5 business days. The refund will be issued to your original payment method.
Enjoy peace of mind with our 180-day return window. If you’re not fully satisfied with your order, you have up to 180 days from the date of purchase to return your product for a replacement or refund.
If you receive a damaged, defective, or incorrect item, please contact our support team immediately with your order number and photos of the issue. We’ll arrange a replacement or a full refund, including any applicable shipping costs.
If you have any questions or need assistance with your return, feel free to reach out to our customer service team at sales@waxpaperglobal.com. We’re here to help and make your experience with Wax Paper Global as smooth as possible.
